The Refuge Center Troubleshooting | OCD Doodles

Troubleshooting

It might look like nothing has happened, but the download should start automatically when you click the link.
If the file doesn’t appear in your Downloads folder, try:
- Refreshing the page
- Allowing pop-ups (the link briefly opens a new tab and closes it automatically)
- Opening your library in an incognito or private window
This is usually a caching or pop-up issue.
Try:
- Closing the blank tab
- Clicking the download link again
- Opening your library in an incognito or private window
- Refreshing your library page
Files usually save to your Downloads folder.
You can also:
- Click the download arrow in your browser and choose Show in folder (Windows) or Show in Finder (Mac)
- Search your device for part of the filename (for example, “OCD”, “Cycle”, or “ERP”)
Chrome can sometimes flag ZIP folders.
Click Keep - your files are delivered from a secure source.
Windows:
- Double-click → Extract All
- Files won’t fully appear until extracted
- Make sure you have enough storage space
Mac:
- Double-click to expand automatically
- If it doesn’t:
  Right-click → Open With → Archive Utility

Try:
- Refreshing the page
- Closing and reopening your browser
- Switching to Chrome
- Using an incognito or private window
You may have a filter applied.
Look for Filtered by… above the table and:
- Click the dustbin on each condition
- Or choose Reset
They aren’t duplicates.
They are different sizes or formats of the same visual.
Check the Size or Format columns to choose the version you need.
Increase your row height:
Row Height → Medium / Tall / Extra Tall
Detailed instructions can be found in the How To Guide available on your library page.

Try:
- Using shorter search terms (e.g. “cycle” instead of “intrusive thought cycle”)
- Searching by Tags
- Searching by Resource Type
Airtable searches the visible columns only.
Remember:
- Filters show only rows that match all active conditions
- Adding multiple filters makes results narrower
- Remove filters by clicking the dustbin for each condition.
Sorting changes the order of results, not what appears.
Try:
- Sort by Date Created → newest first
- Sort by Resource Type to group similar resources

Yes - but downloading ZIP folders may require:
- The Files app (iPhone or iPad)
- A ZIP utility app (older Android devices)
For the smoothest experience, using a laptop or desktop is recommended.